{"id":1009,"date":"2021-06-15T11:54:36","date_gmt":"2021-06-15T11:54:36","guid":{"rendered":"http:\/\/www.nunner.com\/?page_id=1009"},"modified":"2021-07-30T12:17:51","modified_gmt":"2021-07-30T12:17:51","slug":"onze-mensen","status":"publish","type":"page","link":"https:\/\/www.nunner.com\/nl\/csr\/our-people\/","title":{"rendered":"Onze mensen"},"content":{"rendered":"
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Home<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Onze mensen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hoe we trainen en opleiden<\/strong>
Wij geloven dat een voortdurende en kwalitatief hoogstaande dialoog tussen management en werknemer over prestaties cruciaal is voor het cre\u00ebren van een echte prestatiecultuur binnen Nunner. Bij Nunner weten we dat uitzonderlijke klantenservice noodzakelijk is. Wij wijzen elk jaar een budget toe voor initiatieven op het gebied van klantenservice en de ontwikkeling van werknemers.<\/p>

Hoe doen wij dat ? Wij leiden onze mensen on the job op, over hoe onze systemen werken, hoe de procedures zijn enz. Dit is uiterst belangrijk vanwege onze zeer geavanceerde processen... Het leert onze werknemers om iets stap voor stap te doen.<\/p>

Anderzijds leiden wij onze mensen op over hoe zij moeten denken over service in elke omstandigheid en hoe zij vervolgens de beste actie kunnen kiezen (en buiten de gebaande paden kunnen denken) afhankelijk van de situatie. Klantopmerkingen, complimenten, klachten en informatie over de concurrentie zijn daarbij van groot belang.<\/p>

Nunner ontwikkelde in nauwe samenwerking met Indicia de Nunner Total Performance Academy, een programma dat op maat gemaakt is voor de cultuur, doelstellingen en objectieven van Nunner. Het programma is officieel erkend door het Nederlandse Ministerie van Onderwijs en deelnemers aan het 2-jarige programma behalen een officieel gecertificeerd diploma (MBO-diploma of Bachelor-diploma) Het curriculum biedt 'soft skill' training en is gebaseerd op 4 pijlers :<\/p>

  • Verbetering van klantgerichtheid en -intimiteit<\/li>
  • Verbetering van samenwerking en teamprestaties<\/li>
  • Verbetering van de uniformiteit en de professionaliteit...<\/li>
  • Verbeteren van de persoonlijke ontwikkeling.<\/li><\/ul>


    Het personeel van Nunner begrijpt dat het niet genoeg is om zich aan het script te houden en de service te verlenen. Goede service gaat niet alleen over het volgen van een procedure of een reeks stappen. Het gaat om het toepassen van onze servicegedachte op bewezen serviceprincipes<\/p>

    Hoe we inspireren<\/strong>
    Bij Nunner zijn we ons bewust van het feit dat tevreden, gemotiveerde en betrokken medewerkers essentieel zijn voor het succes van Nunner op de lange termijn. Naast het feit dat werken in de logistiek na verloop van tijd \"een manier van leven\" wordt met \"never a dull moment\", willen wij onze medewerkers inspireren door hen stimulerende werkinhoud, perspectief en een werkomgeving te bieden die overeenkomt met hun ambities en talenten.<\/p>

    Wij geloven dat dit de tevredenheid verhoogt en leidt tot meer creativiteit, productiviteit en innovatie, en dat het ook helpt om talent aan te trekken. Hoekstenen van een duurzame relatie met onze medewerkers zijn betrokkenheid en tevredenheid van de medewerkers en inzetbaarheid. Wij moedigen jobrotatie aan als een middel om de inzetbaarheid en de uitdaging door het aanleren van nieuwe vaardigheden te verzekeren. Wij zijn voortdurend op zoek naar manieren om de interne rotatie te waarborgen. Nunner bevordert een combinatie van kennis, vaardigheden en gedrag. Deze aspecten stellen ons in staat de juiste mensen aan te trekken en te behouden, hen de juiste omgeving te bieden om te presteren en het garandeert de continu\u00efteit van Nunner op de lange termijn.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Our people How we train & educateWe believe that an ongoing and high-quality dialogue between management and employee about performance is crucial to creating a true performance culture within Nunner.\u00a0At Nunner we know that exceptional customer service is necessary. We allocate a budget every year for customer service initiatives and employee development. How do we […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":341,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1009","page","type-page","status-publish","hentry"],"yoast_head":"\nOur people - Nunner Logistics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nunner.com\/nl\/csr\/onze-mensen\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our people - Nunner Logistics\" \/>\n<meta property=\"og:description\" content=\"Our people How we train & educateWe believe that an ongoing and high-quality dialogue between management and employee about performance is crucial to creating a true performance culture within Nunner.\u00a0At Nunner we know that exceptional customer service is necessary. 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