{"id":1009,"date":"2021-06-15T11:54:36","date_gmt":"2021-06-15T11:54:36","guid":{"rendered":"http:\/\/www.nunner.com\/?page_id=1009"},"modified":"2021-07-30T12:17:51","modified_gmt":"2021-07-30T12:17:51","slug":"notre-peuple","status":"publish","type":"page","link":"https:\/\/www.nunner.com\/fr\/csr\/our-people\/","title":{"rendered":"Notre personnel"},"content":{"rendered":"
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Accueil<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Notre personnel<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Comment nous formons et \u00e9duquons<\/strong>
Nous pensons qu'un dialogue permanent et de qualit\u00e9 entre la direction et les employ\u00e9s sur les performances est essentiel pour cr\u00e9er une v\u00e9ritable culture de la performance au sein de Nunner. Chez Nunner, nous savons qu'un service client exceptionnel est n\u00e9cessaire. Nous allouons chaque ann\u00e9e un budget aux initiatives de service \u00e0 la client\u00e8le et au d\u00e9veloppement des employ\u00e9s.<\/p>

Comment le faisons-nous ? Nous formons nos employ\u00e9s sur le tas, sur le fonctionnement de nos syst\u00e8mes, sur les proc\u00e9dures, etc. C'est extr\u00eamement important en raison de nos processus hautement sophistiqu\u00e9s... Cela apprend \u00e0 nos employ\u00e9s \u00e0 faire quelque chose \u00e9tape par \u00e9tape.<\/p>

D'autre part, nous apprenons \u00e0 notre personnel \u00e0 r\u00e9fl\u00e9chir au service dans n'importe quelle condition, puis \u00e0 choisir la meilleure action \u00e0 entreprendre (et \u00e0 sortir des sentiers battus) en fonction de la situation. Les commentaires des clients, les compliments, les plaintes et les informations sur la concurrence sont autant d'\u00e9l\u00e9ments cl\u00e9s \u00e0 cet \u00e9gard.<\/p>

Nunner a d\u00e9velopp\u00e9 en \u00e9troite collaboration avec Indicia la Nunner Total Performance Academy, un programme adapt\u00e9 \u00e0 la culture, aux buts et aux objectifs de Nunner. Le programme est officiellement reconnu par le minist\u00e8re n\u00e9erlandais de l'\u00e9ducation et les participants au programme de 2 ans obtiennent un dipl\u00f4me officiel certifi\u00e9 (MBO-degr\u00e9 ou Bachelor-degr\u00e9) Le programme offre une formation aux \"soft skills\" et est bas\u00e9 sur 4 piliers :<\/p>

  • Am\u00e9liorer l'orientation et l'intimit\u00e9 du client<\/li>
  • Am\u00e9liorer la coop\u00e9ration et les performances de l'\u00e9quipe<\/li>
  • Am\u00e9liorer l'uniformit\u00e9 et le professionnalisme -<\/li>
  • Am\u00e9liorer le d\u00e9veloppement personnel.<\/li><\/ul>


    Le personnel de Nunner comprend que s'en tenir au script et fournir le service ne suffit pas. Un service de qualit\u00e9 ne consiste pas seulement \u00e0 suivre une proc\u00e9dure ou une s\u00e9quence d'\u00e9tapes. Il s'agit d'appliquer notre esprit de service \u00e0 des principes de service \u00e9prouv\u00e9s.<\/p>

    Comment nous inspirer<\/strong>
    Chez Nunner, nous sommes conscients du fait que des employ\u00e9s satisfaits, motiv\u00e9s et engag\u00e9s sont essentiels au succ\u00e8s \u00e0 long terme de Nunner. Outre le fait qu'apr\u00e8s un certain temps, travailler dans la logistique devient \"un mode de vie\" avec \"jamais un moment ennuyeux\", nous voulons inspirer nos employ\u00e9s en leur offrant un contenu de travail stimulant, des perspectives et un environnement de travail qui correspondent \u00e0 leurs ambitions et \u00e0 leurs talents.<\/p>

    Nous pensons que cela augmente la satisfaction et conduit \u00e0 une cr\u00e9ativit\u00e9, une productivit\u00e9 et une innovation accrues, et que cela permet \u00e9galement d'attirer les talents. Les pierres angulaires d'une relation durable avec nos employ\u00e9s sont l'engagement et la satisfaction des employ\u00e9s ainsi que l'employabilit\u00e9. Nous encourageons la rotation des postes afin de garantir l'employabilit\u00e9 et le d\u00e9fi que repr\u00e9sente l'apprentissage de nouvelles comp\u00e9tences. Nous recherchons en permanence des moyens d'assurer la rotation interne. Nunner met en valeur une combinaison de connaissances, de comp\u00e9tences et de comportements. Ces aspects nous permettent d'attirer et de retenir les bonnes personnes, de leur fournir un environnement propice \u00e0 leurs performances et de garantir la p\u00e9rennit\u00e9 de Nunner sur le long terme.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Our people How we train & educateWe believe that an ongoing and high-quality dialogue between management and employee about performance is crucial to creating a true performance culture within Nunner.\u00a0At Nunner we know that exceptional customer service is necessary. We allocate a budget every year for customer service initiatives and employee development. How do we […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":341,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1009","page","type-page","status-publish","hentry"],"yoast_head":"\nOur people - Nunner Logistics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nunner.com\/fr\/csr\/notre-peuple\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Our people - Nunner Logistics\" \/>\n<meta property=\"og:description\" content=\"Our people How we train & educateWe believe that an ongoing and high-quality dialogue between management and employee about performance is crucial to creating a true performance culture within Nunner.\u00a0At Nunner we know that exceptional customer service is necessary. 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