{"id":1009,"date":"2021-06-15T11:54:36","date_gmt":"2021-06-15T11:54:36","guid":{"rendered":"http:\/\/www.nunner.com\/?page_id=1009"},"modified":"2021-07-30T12:17:51","modified_gmt":"2021-07-30T12:17:51","slug":"nuestra-gente","status":"publish","type":"page","link":"https:\/\/www.nunner.com\/es\/csr\/our-people\/","title":{"rendered":"Nuestra gente"},"content":{"rendered":"
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Inicio<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Nuestra gente<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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C\u00f3mo formamos y educamos<\/strong>
Creemos que un di\u00e1logo continuo y de alta calidad entre la direcci\u00f3n y el empleado sobre el rendimiento es crucial para crear una verdadera cultura del rendimiento dentro de Nunner. En Nunner sabemos que es necesario un servicio al cliente excepcional. Todos los a\u00f1os asignamos un presupuesto a las iniciativas de servicio al cliente y al desarrollo de los empleados.<\/p>

\u00bfC\u00f3mo lo hacemos? Formamos a nuestro personal en el trabajo, sobre c\u00f3mo funcionan nuestros sistemas, c\u00f3mo son los procedimientos, etc. Esto es extremadamente importante debido a nuestros procesos altamente sofisticados.. Ense\u00f1a a nuestros empleados a hacer algo paso a paso.<\/p>

Por otro lado, educamos a nuestra gente sobre c\u00f3mo pensar en el servicio en cualquier condici\u00f3n y luego elegir la mejor acci\u00f3n a tomar (y pensar fuera de la caja) dependiendo de la situaci\u00f3n. Los comentarios de los clientes, las felicitaciones, las quejas y la informaci\u00f3n de la competencia son fundamentales para ello.<\/p>

Nunner ha desarrollado, en estrecha colaboraci\u00f3n con Indicia, la Nunner Total Performance Academy, un programa que se ajusta a la cultura, las metas y los objetivos de Nunner. El programa est\u00e1 oficialmente reconocido por el Ministerio de Educaci\u00f3n holand\u00e9s y los participantes en el programa de 2 a\u00f1os obtienen un t\u00edtulo oficial certificado (MBO-degree o Bachelor-degree):<\/p>

  • Mejorar la orientaci\u00f3n y la intimidad del cliente<\/li>
  • Mejorar la cooperaci\u00f3n y el rendimiento del equipo<\/li>
  • Mejorar la uniformidad y la profesionalidad.<\/li>
  • Mejorar el desarrollo personal.<\/li><\/ul>


    El personal de Nunner entiende que ce\u00f1irse al gui\u00f3n y prestar el servicio no es suficiente. Un gran servicio no consiste s\u00f3lo en seguir un procedimiento o una secuencia de pasos. Se trata de aplicar nuestra mentalidad de servicio a principios de servicio probados<\/p>

    C\u00f3mo inspiramos<\/strong>
    En Nunner somos conscientes de que unos empleados satisfechos, motivados y comprometidos son fundamentales para el \u00e9xito a largo plazo de Nunner. Aparte del hecho de que trabajar en log\u00edstica despu\u00e9s de un tiempo se convierte en \"una forma de vida\" con \"nunca un momento aburrido\", nuestro objetivo es inspirar a nuestros empleados ofreci\u00e9ndoles un contenido de trabajo estimulante, una perspectiva y un entorno de trabajo que se corresponda con sus ambiciones y talentos.<\/p>

    Creemos que esto aumenta la satisfacci\u00f3n y conduce a un aumento de la creatividad, la productividad y la innovaci\u00f3n, y tambi\u00e9n ayuda a atraer el talento. Los pilares de una relaci\u00f3n sostenible con nuestros empleados son el compromiso y la satisfacci\u00f3n de los mismos, as\u00ed como la empleabilidad. Fomentamos la rotaci\u00f3n de puestos de trabajo como medio de garantizar la empleabilidad y el desaf\u00edo mediante el aprendizaje de nuevas habilidades. Buscamos continuamente formas de garantizar la rotaci\u00f3n interna. Nunner potencia una combinaci\u00f3n de conocimientos, habilidades y comportamientos. Estos aspectos nos permiten atraer y retener a las personas adecuadas, y proporcionarles el entorno adecuado para su desempe\u00f1o, y asegura la contingencia de Nunner a largo plazo.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Our people How we train & educateWe believe that an ongoing and high-quality dialogue between management and employee about performance is crucial to creating a true performance culture within Nunner.\u00a0At Nunner we know that exceptional customer service is necessary. We allocate a budget every year for customer service initiatives and employee development. 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